Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ck44a ("we", "us", "our", or "Platform") collects, uses, stores, and shares personal information about users ("you", "Player") who access or use the ck44a platform at ck44a.bet and its associated services. This Policy is intended to be read alongside the ck44a Terms and Conditions, which govern your use of the Platform generally.

By registering an account, using any part of the Platform, or submitting any personal data to ck44a, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.

2. Information We Collect

ck44a collects personal information through three primary channels: information you provide directly, information collected automatically through your use of the Platform, and information obtained from third-party verification partners for KYC compliance purposes.

Information You Provide Directly

When you register an account, complete identity verification, make a deposit, request a withdrawal, or contact our support team, you may provide the following categories of personal data:

• Identity data: full name, date of birth, gender, and a copy of a government-issued identification document (such as a National ID card or passport) submitted during KYC verification.
• Contact data: email address, mobile phone number (used for account notifications and two-factor authentication), and, where provided, a residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method identifiers (such as your registered bKash or Nagad mobile number, or partial bank account details), deposit and withdrawal transaction history, and account balance records.
• Communications data: the content of messages you send to our support team via live chat or email, including any attachments you provide as part of a support request or KYC submission.

Information Collected Automatically

When you access the Platform, our systems automatically collect certain technical and usage data, including:

• Device and connection data: IP address, device type (smartphone, tablet), operating system, browser type and version, and mobile network or internet service provider.
• Usage data: pages visited, games played (including game type, session duration, bet amounts, and outcomes), features accessed, navigation paths through the Platform, and timestamps of all activity.
• Cookie and tracking data: session identifiers, preference cookies, and analytics data generated by first-party analytics tools. See Section 6 for full details on our cookie practices.

Information from Third Parties

In connection with our legal and regulatory obligations, ck44a may receive personal data about you from the following third-party sources:

• Identity verification providers: third-party KYC service providers who validate identity documents and perform sanctions screening on our behalf.
• Payment processors: payment confirmation data from bKash, Nagad, Rocket, Upay, and banking partners, including transaction status and reference numbers.
• Fraud detection partners: risk scores and fraud signals provided by specialist fraud prevention services to help us identify and prevent misuse of the Platform.

3. How We Use Your Information

The following table summarises the primary purposes for which ck44a processes personal data and the corresponding lawful basis for each purpose:

4. Legal Basis for Processing

ck44a processes your personal data only where a lawful basis exists. The primary lawful bases on which we rely are as follows:

• Contract performance: processing is necessary to enter into and perform the contract between ck44a and you — for example, to operate your account, process financial transactions, and deliver the gaming services you have requested.
• Legal obligation: processing is necessary for compliance with applicable legal and regulatory requirements, including anti-money laundering obligations, KYC verification mandates, and responsible gaming requirements.
• Legitimate interest: processing is necessary for the purposes of our legitimate interests — for example, fraud detection and prevention, Platform security, analytics to improve our services, and ensuring fair and safe play for all users.
• Consent: where required, we will ask for your explicit consent before processing your personal data for a specific purpose (for example, sending promotional communications). You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

ck44a does not sell, rent, or trade your personal data to third parties. We share personal information only in the limited circumstances described in this section.

Service Providers

We engage trusted third-party service providers who process personal data on our behalf in order to deliver certain functions of the Platform. These providers are contractually bound to process your data only for the purposes specified by ck44a, to maintain appropriate security measures, and not to disclose your data to any further party. Categories of service providers include: payment processors (bKash, Nagad, Rocket), identity verification and KYC providers, fraud detection specialists, cloud hosting providers, and customer support platform operators.

Legal and Regulatory Disclosure

ck44a may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we reasonably believe such disclosure is necessary to prevent fraud, money laundering, or serious harm. In such cases, we will disclose only the minimum data necessary to satisfy the lawful request.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving ck44a, your personal data may be transferred to the successor entity as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

ck44a uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and gather analytical data to help us improve the user experience. The types of cookies we use include:

• Strictly necessary cookies: essential for the Platform to function correctly, including session management, login authentication, and security tokens. These cookies cannot be disabled without affecting core Platform functionality.
• Functional cookies: used to remember your preferences and settings, such as your selected language, display preferences, and previously entered form data, so you do not need to re-enter them on each visit.
• Analytics cookies: first-party analytics tools that collect anonymised or pseudonymised usage data, including page views, session duration, feature interactions, and error events, to help us understand how Players use the Platform and identify areas for improvement.
• Security cookies: used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts, including cookies that support our fraud detection and rate-limiting systems.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in, place bets, or access account features. ck44a does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements.

7. Data Retention

ck44a retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means the following retention periods apply: account data and KYC records are retained for a minimum of five years from the date of account closure to meet anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of five years from the date of each transaction; communications data (support tickets, live chat logs) is retained for up to two years from the date of the last interaction; usage and analytics data is retained in pseudonymised form for up to 24 months.

Once the applicable retention period has expired, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical purposes.

8. Your Rights

As a user of the ck44a Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection standards.

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to processing of your personal data where it is based on legitimate interest, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Please note that some rights are subject to exceptions where our legal obligations require us to retain or continue processing certain data, for example KYC records required by anti-money laundering law. In such cases, we will explain the applicable exception when responding to your request.

9. Data Security

ck44a implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; secure server infrastructure hosted in access-controlled data centres; role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role; regular security assessments and vulnerability testing; and audit logging of all access to sensitive data records.

While ck44a takes all reasonable precautions to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, and you acknowledge that you provide your personal data at your own risk. If you become aware of any unauthorised access to your account or any security incident involving your personal data, please notify us immediately at [email protected].

10. Children and Minors

The ck44a Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account or submitted personal data to ck44a, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

ck44a reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Policy periodically so that you remain informed about how we are protecting your information. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck44a handles your personal data, our support team is available 24/7 to assist you.

Email support: [email protected]